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Return Policy

Customer satisfaction is our priority, and we want you to be completely satisfied with your purchase.

If you are not satisfied with your purchase, you can return an item within 30 days of receipt for a refund or exchange. The returned item must be in new, unused and resalable condition inside its original packaging.

How to make a Return

If you return is due to an incorrect item supplied, a faulty item or a damaged item, please contact us before you return the item to authorise the return.

We recommend that you use a recorded delivery service so that you can track the successful delivery of your return.

Please ensure the item is well packed to ensure that it arrives in perfect resalable condition, in its original packaging.

If we find that the product has not been returned to us in fully resaleable condition, we may refuse the refund, or provide only a partial refund.

Delivery Charges

We will refund your original delivery charge and the delivery charges you incurred in returning the product back to us when a product is faulty, damaged or sent incorrectly, but not when a product is simply unwanted*. Note that you need to obtain return authorisation from us before returning your goods if you want your return postage refunded*.


*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations.

Copyright © 2015 - 2017 Lakesideneedlecraft | VAT Registration Number GB 237 6349 85